Shipping Policy

1. Shipping region

Shipping is currently focused on Australia. If international shipping opens, this page will be updated.

2. Processing and dispatch

We send a dispatch confirmation and tracking details once your order is on the way. Carrier services can take longer during peak periods and public holidays.

3. Delivery timing

Delivery timing follows the carrier estimate supplied with your tracking details. Carrier delays can occasionally occur outside our control.

4. Shipping options and costs

Available shipping methods and the final delivery cost are shown at checkout before payment.

• Pickup: Free. 493A Forest Road, Penshurst NSW 2222. Pickup timing is confirmed after ordering.
• Standard Post: $9.99 (free on 5+ items). Australia Post regular delivery. Carrier timing is provided after dispatch.
• Express Post: $14.99. Australia Post express delivery. Carrier timing is provided after dispatch.

Buy 5 or more, get FREE shipping, Australia-wide

5. Delivery details and failed delivery

Customers are responsible for providing accurate shipping details at checkout. If an incorrect address is supplied, redelivery fees or re-shipping charges may apply.

Where authority to leave is selected or applied by the carrier, delivery may be completed without signature in accordance with carrier terms.

6. Lost, delayed, or damaged parcels

If your parcel is lost or arrives damaged, contact us at support@cardsurvive.com.au as soon as practicable. We will work with you and the carrier to investigate and resolve the issue.

7. Consumer rights

This policy operates alongside rights you may have under the Australian Consumer Law, including rights relating to goods that are not of acceptable quality.

8. Policy updates

We may update this Shipping Policy from time to time. The latest version will always be published on this page.